The NatWest financial application quit working for a number of hours on Sunday, as countless consumers reported problems accessing the solution.
Mobile financial individuals had actually been incapable to access their accounts, while the UK financial institution’s social media sites networks informed them there was “no timescale for a resolution”.
The solution was down for around 4 hours, from 7.30 am to 11am.
A NatWe st agent stated: “We are aware that some of our customers experienced difficulties accessing NatWest mobile banking this morning. The issue has been resolved and customers are now able to log in as normal. We apologise for any inconvenience caused.”
Reports of log-in failings swamped the tech help website Down Detector from 8am, climbing to greater than 1,000 dissatisfied individuals.
The failure notes the 2nd time this year that the mobile financial solution dropped. At completion of August, both Natwest and the Royal Bank of Scotland’s solutions collapsed for a couple of hours.
Customers required to social media sites to whine, revealing outrage at being incapable to handle their savings account. One customer stated: “Hi, NatWest app is down again. This is happening too frequently.”
Another included: “App not working… Get it sorted pronto NatWest. Also if down and has been for around 40 minutes, why have you failed to update the website?”
The financial institution reacted with a back-up option to dissatisfied consumers: “If you need urgent access to your account you can try logging in to online banking on the website or calling the telephone team using the number on the back of your card.”
A current solution upgrade from the financial institution suggested consumers that “routine maintenance” was because of occur in between 2am and 6am on Sunday, suggesting the mobile application “may be unavailable for periods during these times”.
