A civil slave and her household have actually been left “homeless” because of recurring problems influencing Barclays consumers which have actually implied they can not pay.
Paola Mereu, 39, marketed your home her and her hubby and their 2 children, aged one and 7, resided in at Uxbridge and were implied to acquire their brand-new home in West Sussex on Friday.
However, a significant IT problem which has actually struck Barclays has actually seen consumers not able to pay or gain access to their accounts, consisting of Mrs Mereu.
In a declaration, the financial institution has actually apologised to consumers, stating they are encountering “ongoing technical issues that are impacting our customers’ accounts”.
Mrs Mereu informed the information company: “We drove down to (West Sussex on Friday) and we had all our things in a moving van and were waiting outside and unfortunately, around one o’clock, my solicitor calls and says Barclays is having some issues and we are unable to complete the sale.
“So we sold our house – we had the money from that – but we were unable to complete the other part of the sale so we are essentially homeless.
“We waited until five o’clock, Barclays still didn’t fix it, so we literally have no house and it is still not fixed.”
The household are presently sticking with Mrs Mereu’s mom in London and the relocating van with all their items gets on her driveway.
She claimed she is presently in limbo concerning what to do following.
“I am not sure if we will incur extra costs from the people we are buying from because we did not fulfil our part of the contract as the money was meant to go though on Friday,” she included.
“It’s crazy, we are hoping the issues are resolved by Monday.
“It took us so long to get this dream house and yesterday was meant to be the happiest day of our lives and instead we ended up homeless.
“I feel like I am in a TV series episode.”
recognizes that Barclays is speaking to at risk consumers to supply aid and assistance, with their phone call to the financial institution’s phonelines being prioritised.
A representative for Barclays claimed: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts.
“Some may see an outdated balance, and payments made or received may not show.
“We’re working hard to fix this issue, and customers should not try to make the payment again.
“Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we’ll let our customers know. We will ensure that no impacted customer is left out of pocket.”
