Barclays consumers ‘still unable to make payments’ as mass financial institution failure proceeds

A significant IT problem is still influencing Barclays consumers, with some shut out of their accounts throughout the evening and virtually 24 hr on from the financial institution’s preliminary failure.

The financial institution has actually apologised to consumers, stating they are encountering “ongoing technical issues that are impacting our customers’ accounts”.

They cautioned some individuals might see an obsolete equilibrium, and settlements made or obtained might disappoint.

“We will ensure that no customer is left out of pocket,” the financial institution stated in a declaration on Saturday.

According to failure tracker Down Detector, thousands of consumers assert they are experiencing disturbed solutions and missing out on funds, with some affirming they have actually had no accessibility to their cash for almost 24 hr.

The failure began the very same day as January cash advance for numerous British employees.

Frustrated consumers are currently connecting to Barclays assistance through social media sites.

“Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as (it is) my money,” one X customer declared.

Another included: “How can I eat and keep warm if I can’t get to my funds?”

Another declared: “Well I’ve just had to put all my shopping back in Tesco never been so embarrassed in my life .. as can’t access my own money.”

One mommy declared she was incapable to purchase milk for her child because of the failure.

“My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid,” she stated.

She included: “I’ve been in tears for hours.”

Barclays provided a variety of apologies on social media sites to consumers following Friday’s failure.

In action to one client on X, the financial institution stated: “I’m really sorry for the inconvenience caused.

“We’re having some problems with our systems today and you may have trouble using some features in our app, online banking as well as payments in and out of your accounts.”

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