A significant IT problem is still influencing Barclays consumers, with some shut out of their accounts throughout the evening and nearly 24-hour on from the financial institution’s first failure.
Customers were incapable to examine their accounts on what for lots of was their January pay day.
Huge varieties of Barclays consumers were struck by troubles around lunch break on Friday, according to tracking site DownDetector.
Barclays claimed it understood the troubles, that was “sorry about this” and guaranteed consumers it was “working hard to fix the issue”.
“You may have trouble using some features in our app, Online Banking as well as payments in and out of your accounts – we’re also unable to help you over the telephone or our Message us service,” the financial institution claimed.
Frustrated consumers are currently connecting to Barclays assistance using social networks.
“Due to you Barclays I’m left without money had a food shop due for delivery this morning which now will get cancelled, leave my four kids with no food it’s a joke as (it is) my money,” one X individual declared.
Another included: “How can I eat and keep warm if I can’t get to my funds?”
Another declared: “Well I’ve just had to put all my shopping back in Tesco never been so embarrassed in my life .. as can’t access my own money.”
One mommy declared she was incapable to purchase milk for her child because of the failure.
“My four-month-old is out of milk powder and screaming for a feed and I still haven’t been paid,” she claimed.
She included: “I’ve been in tears for hours.”
In action to one client on X, the financial institution claimed: “I’m really sorry for the inconvenience caused.
“We’re having some problems with our systems today and you may have trouble using some features in our app, online banking as well as payments in and out of your accounts.”
The Down Detector site has actually revealed greater than 1,600 records of blackouts for Barclays financial solutions given that Friday.
In a declaration on Saturday, a Barclays speaker claimed: “We’re incredibly sorry for the ongoing technical issues that are impacting our customers’ accounts.
“Some may see an outdated balance, and payments made or received may not show.
“We’re working hard to fix this issue, and customers should not try to make the payment again.
“Customers can use their cards and withdraw cash, and as soon as these remaining issues are resolved, we’ll let our customers know.
“We will ensure that no impacted customer is left out of pocket.”
