Three months ago I sent out a really priceless vintage African drum (djembe) I make use of for job to a service center in Stoke- on-Trent making use ofYodel Direct It never ever got here.
Initially, I was informed the drum was “definitely” not shed as it had actually been checked going through Yodel’s Hatfield arranging workplace. I am hopeless for somebody to look effectively for it and return it to me. It’s a big product, virtually a metre high, so challenging to miss out on or obtain shed.
This tool is a family members antique and shedding it has had a large influence on my psychological wellness and has actually additionally suggested losing out on job. I am being provided ₤ 350 payment however I have actually found a like-for-like substitute prices near to ₤ 1,000.
OL, Malmesbury
Sending bundles having priceless belongings is a jump of confidence and Yodel has actually allowed you down. I asked it to review the search, and it states its safety group accomplished a complete examination. This consisted of speaking with vehicle drivers, assessing parcel logs and CCTV video, and a complete search of the depot. None of which showed up your drum.
Unfortunately, when you reserved this carrier solution with the Parcel2Go internet site you spent for “parcel protection” however provided the drum’s worth as ₤ 350. This is what you spent for it some years earlier, not what a brand-new one prices today. Yodel states the payment shows the protection degree selected and is not prepared to go better.
Yodel stated: “As per our lost parcel policy, we have compensated OL for the quantity listed in the terms of the protection plan. We would encourage all customers to check the value of items before taking out protection to ensure their items are fully covered prior to sending.”
