We relocated right into our existing home, a new-build at the time, 15 years back. Our end-of-terrace is beside a block of apartments that belongs to the exact same growth.
Just inside the block’s parking lot there is an electrical power feeder column that powers the gateways. Because of an admin mistake, when the website was being established, the feeder column was appointed our postal address not the apartments’, which caused numerous years of letters and costs from SSE Energy dealt with to “Feeder Pillar”.
We typically noted them “return to sender” or “not known at this address” and uploaded them back. We attempted calling SSE and its feedback consisted of quizzing me on “why are you opening mail not addressed to you?”
Then 2 years back, a financial debt collection company showed up at my door. They were acting upon SSE’s part and stated I owed greater than ₤ 7,000 in overdue costs for the feeder column which, if we really did not compensate, they would certainly begin lawful procedures.
I called my neighborhood MP, that came close to SSE. It opened up a problem and informed me that its collections division had actually been stood down.
S orted, or two I assumed, up until 2 letters from the exact same company were provided.
The feeder column currently owes ₤ 8,626 and SSE is beginning court procedures to get a warrant of access to my home. At what factor does it quit being incompetenc e and begin being outright harassment?
CA, Manchester
That’s an excellent concern. You have actually been dealt with appallingly.
SSE informs me: “We’re sorry the issue of CA’s address has not been resolved internally until now. We have made changes on our system and requested changes from the national database to ensure our business customer, not CA, receives all future correspondence and engagement relating to the electric gate.”
I inquired about payment and it supplied ₤ 80, which you really feel is“derisory” I concur, offered the worry and stress and anxiety.
You need to grumble to the Energy Ombudsman.
We welcome letters however can not respond to separately. Email us at consumer.champions@theguardian.com or contact Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please consist of a daytime telephone number. Submission and magazine of all letters undergoes our conditions.
