At completion of 2022 I was provided 2 Virgin warm air balloon adventure coupons for my 30th birthday celebration that I intended to delight in with my companion.
We have actually attempted continuously to schedule this experience and each time locate there are minimal areas readily available. We took care of to protect a reservation on 2 celebrations however both times they were terminated due to the weather condition.
I spoke to Virgin Balloon Flights and asked whether we might trade the coupons for one more experience. However, it will just do this after 7 or even more journeys have actually been terminated.
I stated the problem we had scheduling on trips to begin with and the possibility that the coupons will certainly run out prior to getting to that variety of terminations.
Virgin states it is not bound to the Consumer Rights Act 2015 as it use a weather-depend ent task. However, we have actually not had the ability to utilize these coupons for 2 years currently and they run out in January.
This present has actually been a headache and a worry that cost my mother ₤ 336. At this phase w e simply desire the cash back and not to need to bother with utilizing the se terrible coupons.
ML, Bath
Gift coupons such as these are a good concept, however the “experience” can be among frustration for the recipient. Retailers enjoy them, certainly, as a substantial number are never ever retrieved. In this situation, obtaining the proper weather for warm air ballooning just contributes to the risk.
You state it is nigh on difficult to schedule a journey out of Bath and, without an automobile of your very own, it is tough to reach its various other websites on public transportation in time for an early morning liftoff.
Virgin Balloon Flights verified that the coupons acquired are non-refundable however your mum would certainly be qualified to her cash back after 7 terminated journeys. It countered your recommendation of accessibility troubles in Bath, claiming as much as 3 pilots fly from there in the elevation of the summer season.
Although you would very much enjoy a reimbursement, with the tickets because of run out in January, you have actually unwillingly approved a 12-month expansion. My fingers are gone across for a reasonable weather condition home window which the sights will inevitably offset all this aggravation.
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