My uncle (RC) passed away in 2015 and I’m his administrator. When I inspected his message I was amazed to discover a costs from Direct Line resolved to the “executor of RC” mentioning a “final payment of £148 is overdue” for his terminated automobile insurance policy. This was information to me as my uncle really did not have an auto.
I was disturbed by this and spoken to the insurance firm to recommend that it owed us cash, not the various other means round. The ₤ 670 plan on his Hyundai i30 had actually auto-renewed in September 2023 however he had actually thrown away the automobile 2 months later on and passed away in May 2024.
Even if my uncle, that remained in his late 80s and had actually been unhealthy, still had the automobile, I can not recognize just how an insurer assumes it sensible to ask for cash from an administrator. Apart from the absence of tact, it ought to have looked out by the shut savings account.
SE, London
In the previous year you have actually been entrusted with locking up 2 estates after the fatality of your papa and uncle, and the administration has actually been frustrating. This was the last straw. Every organisation has a various procedure, you claim, and while some wish to take care of “sadmin” online, others require physical files. By the moment this need arrived you would certainly had sufficient.
After I called Direct Line it relocated rapidly to make points right. It reimbursed the ₤ 700 for the previous year’s plan and additionally granted your household ₤ 200 payment due to the fact that its “service fell below our expected standards”.
Direct Line stated: “We have a dedicated bereavement team supporting customers; however, on this occasion the correct procedure for cancelling SE’s uncle’s policy was not followed. We have offered our sincere apologies to SE, confirmed the policy has been cancelled and the charges waived.”
This was not regarding the cash; you desire firms to do a much better work helpful the bereaved. “How many people are in the same situation as me?” you question.
We welcome letters however can not respond to separately. Email us at consumer.champions@theguardian.com or contact Consumer Champions, Money, the Guardian, 90 York Way, London N1 9GU. Please consist of a daytime telephone number. Submission and magazine of all letters goes through our terms and conditions.
