My sis died almost 2 years ago yet I am battling to obtain British Gas to approve she is dead.
Since her fatality in July 2023 I have actually emailed, called and also obtained the lawful company dealing with probate to call it. They sent out a qualified duplicate of her fatality certification yet all that took place was the address on the account was transformed to the lawyer’s.
Bills and promos dealt with to her remain to be sent out to the e-mail I established to handle her events when she was initial taken ill. I need to include that I reside inAustralia She resided in Solihull.
As my sis had no family members in the UK I needed to organize her treatment, register her fatality and make funeral setups from the opposite of the globe. I had the ability to do it all, consisting of shutting her water and electrical power accounts.
Not so withBritish Gas The expenses for her vacant level remain to get here, consisting of one for ₤ 580 on the initial wedding anniversary of her fatality. I discovered this disturbing, so called client service once more. They guaranteed to speak to the lawyer and, if there were any kind of more troubles, to email me.
Three days later on one more expense shown up with the coming with danger that it would certainly be described a financial obligation collection agency. Bizarrely, British Gas also sent her a consumer complete satisfaction study after lastChristmas
At one degree this could seem a little bit amusing– instead like the Monty Python dead parrot illustration. But it is not. It’s aloof and disturbing and suggests a degree of inexperience that’s overwhelming.
KILOMETRES, Australia
This has actually been a distressing episode for you, and the range entailed has actually included in the problem in bringing it to a close. Unfortunately, blunders were made by the British Gas advisors associated with the closure of your sis’s account.
When it was initial alerted, the team member in the grief group fell short to upgrade the name on the account. This is why expenses and document connecting to her level (which is currently on the marketplace) were still being provided in her name. When your lawyer complied with up, the address was after that by hand upgraded improperly. British Gas guarantees me that the account is no more in her name yet that of the estate. It has actually apologised to you and the ₤ 92 owing on the account has actually been terminated as a goodwill motion.
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