Around a year ago I observed that my account on the British Gas application had actually obtained a brand-new address inGlasgow I have just one residence and it remains in London.
I phoned its customer support number and I was informed somebody would certainly explore it. I waited patiently yet absolutely nothing took place, so I attempted speaking to the firm using different e-mails I discovered online yet still obtained no reply.
Letters associating with this Glasgow address regularly get to my London home, motivating me to attempt to acquire British Gas once more. However, it just recently ended up being an extra significant concern due to the fact that an expense for this address has actually been sent out to me. I have not paid it yet fear I might need to prevent it being passed to a financial obligation debt collection agency and it possibly trashing my credit rating.
All I desire is for the entirely dreadful British Gas to be no greater than a negative memory. But I can not also change to an additional power vendor with the Glasgow cuckoo account following me around.
DF, London
It is discouraging that a fairly uncomplicated concern similar to this can take as long to solve. I asked British Gas, which becomes part of Centrica, to explore this and it ends up that the Scottish address was wrongly contributed to your account by an advisor taking care of a home action procedure for an additional consumer.
British Gas guarantees me that this issue has actually currently been dealt with, with the incorrect address and anything gotten in touch with it eliminated from your account. It has actually apologised to you and offered you ₤ 100 settlement for its “failings” in customer support.
You have actually had sufficient of British Gas and have actually switched over to Octopus Energy based upon the great testimonials it obtains for customer support on TrustPilot, which, due to your experience right here, you assume could can be found in helpful eventually.
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