The Mumbai Suburban District Consumer Disputes Redressal Commission has actually boughtAmazon Seller Services Pvt Ltd. to pay 40,000 to a city-based lady for falling short to provide a 100 rakhi she had actually bought online.
The plaintiff, Sheetal Kanakia from Borivali, had actually positioned an order on Amazon on August 2, 2019, for a “Motu Patlu Kids Rakhi” valued at 100, planned for her nephew in advance ofRaksha Bandhan Despite guarantees of distribution in between August 8 and 13, the rakhi never ever showed up.
Instead, Kanakia uncovered that the delivery information supplied were illegal– the monitoring number was phony, and the messenger business allegedly utilized, Poonam Courier, had actually closed down procedures. After duplicated follow-ups and a lawful notification, Amazon reimbursed the 100 on August 14 however stopped working to provide a description or take obligation for the psychological distress created.
The court observed that although Amazon declared to simply function as a facilitator for third-party vendors, the deal and reimbursement procedure revealed that the cash was kept by Amazon and not sent to the real vendor, showing a straight obligation.
“The delivery of the rakhi to the complainant was through the Opposite Parties, hence they are liable for the consequence of non-delivery,” the court mentioned, calling it a clear instance of shortage in solution and unjust profession method.
The compensation has actually granted her Rs 30,000 in payment and an extra Rs 10,000 as lawful expenses.
