Elderly Woman Falls At Delhi Airport After Air India Allegedly Denies Pre-Booked Wheel Chair, Hospitalised; Airline Responds|X
New Delhi: A day after a traveler levelled accusations versus Air India that her grandma dropped and obtained hurt after a pre-booked mobility device was not supplied to her, the airline company reacted onSaturday The Tata group-owned airline company on Saturday claimed the guest and her member of the family reported at the workdesk much less than 90 mins prior to the scheduled time of separation to ask for a mobility device.
It included that a mobility device might not be supplied as a result of unmatched peak need at that hour. Notably, the 82-year-old senior female, Raj Pasricha, is the widow of an Indian Army police officer.
Air India’s Statement:
“The said passenger, travelling with her family members, had arrived at the departure terminal much later than the recommended 2 hours before departure. Family members accompanying the passenger had reported at the PRM(Person with Reduced Mobility) desk located near Air India’s ticketing office less than 90 minutes before the scheduled time of departure to request for a wheelchair,” an Air India speaker claimed.
“Due to the unprecedented peak demand at that hour, a wheelchair could not be made available within the 15 minutes that the passenger’s relatives spent waiting for it. The claims of the passenger having waited for an hour for the wheelchair are baseless,” the speaker included.
“On their own accord, the passenger decided to walk along with those accompanying her. She unfortunately suffered a fall in the airport premises. Upon noticing the incident, officials of the Delhi Airport, as well as the airport doctor on duty immediately attended to her and administered first aid. We understand that the doctor’s offer for additional medical attention was not accepted and the guest’s family members insisted on continuing their travel to Bengaluru. Through this process, Air India staff were courteous, escorted them from immediate check-in through to priority security check and boarding. The passenger was also provided all possible care during the flight from Delhi to Bengaluru,” the speaker highlighted.
The Airline better declared that the family members was supplied a companion and considered additional clinical interest on getting to the Bengaluru Airport “Upon reaching Bengaluru, as requested by the family members, the guest was escorted by our staff for further medical attention in the Bengaluru Airport premises, and later also escorted until the drop-off point. At no point was the wheelchair or any assistance denied to the passenger. Air India’s staff cooperated with the guests through their journey. We have reached out to the guest’s family and pray for her wellbeing.” the Air India speaker claimed.
Parul Kanwar, the granddaughter of the senior female, declared in an X message that a mobility device was pre-booked with the airline company. The female is the widow of a Lieutenant General.
Kanwar declared that her grandma needed to stroll for some range inside the airport terminal with the aid of a member of the family and she broke down near a counter of the airline company. She apparently endured extreme injuries. Kanwar better declared that also emergency treatment was not supplied and she boarded the aircraft with injuries to her head and nose and blood loss lips.
The senior female is apparently in the critical care unit (ICU). In reaction to Kanwar’s message Air India claimed that “it was ” worried to keep in mind” the incident. The airline also wished for the speedy recovery of the woman.
