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CCPA has launched an in depth investigation into Ola Electric following client complaints, difficult the corporate’s declare of resolving 99.10% of points
Ola Scooter (File Photo)
The Central Consumer Protection Authority (CCPA) has initiated an in-depth investigation into quite a few client complaints filed towards Ola Electric, India’s main electrical automobile producer, sources have informed CNBC-TV18.
The Consumer Affairs Ministry instructed the Director General (DG) Investigation, CCPA’s investigative arm, to provoke this probe final week.
The CCPA headed by Nidhi Khare has requested the director common (DG) of the Bureau of Indian Standards (BIS) to research the matter. An order to this impact was issued on November 6, the official stated, including that the BIS DG has been requested to submit the investigation report inside 15 days.
This comes after the corporate responded to a CCPA show-cause discover on October 21, 2024.
In its response, Ola Electric claimed to have resolved 99.10 p.c of the complaints it obtained. However, the CCPA’s personal evaluate suggests in any other case, prompting the regulatory authority to dig deeper into the matter.
However, the NCH reached out to aggrieved customers to hunt their suggestions and located that the grievances of many customers have been nonetheless not addressed by the corporate.
The NCH name brokers tried to contact 287 customers and managed to talk to 130 customers, of which 103 (79.2 per cent) weren’t glad with the corporate’s response, the official stated.
