Louise Reid, right, bought a Christmas present for her little girl in very earlyNovember More than 2 months later on, the plan stays in delivering limbo without responses regarding when it can show up. (Submitted by Christopher Humby)
A St Lunaire-Griquet lady that remains inSt John’s for cancer cells therapy states she did every little thing she can to ensure her little girl’s Christmas present showed up in time. Two months after it showed up in western Newfoundland, she still has no present, and no responses concerning why.
Louise Reid informed CBC News she purchased a present from Best Buy in very earlyNovember She stated shipment solutions, taken care of by Purolator, reveal the plan landed in Corner Brook onNov 12– 3 days prior to Canada Post employees went on strike. But she states it hasn’t relocated ever since.
“I’ve been in St. John’s receiving treatment since July, so I really wanted to make it a nice Christmas for my girls, she said.
” I obtained home so it was a good Christmas, yet it would certainly have been terrific if Santa can have brought her the here and now that she requested,” Reid told CBC Radio’s Newfoundland Morning this week.
“It’s extremely discouraging,” she said.
Reid said she’s tried to get answers from Purolator, but has had trouble connecting with anyone other than what appears to be a customer support chatbot.
When a friend in Corner Brook asked if she could pick up the package from a Purolator warehouse, Reid says the company shot the idea down.
“In a year, or a fifty percent a year, that has actually been so difficult concerning, you understand, am I mosting likely to live or pass away, it’s simply another point. And in all sincerity, I do not require another point,” she said.
Although Purolator is responsible for delivery, the company said in a statement emailed to CBC News it’s Canada Post who handles the” last mile” for a small portion of rural deliveries.
“During the Canada Post work interruption, Purolator took those deliveries to the outermost shipment factor offered in the Purolator network, where they have actually been held,” the statement said.
“In Newfoundland and Labrador, we have actually launched most of these deliveries to Canada Post to finish last-mile shipment. We are functioning as rapidly as feasible to turn over the continuing to be bundles,” the statement said.
< figcaption course=" caption-collapse">Rural New Brunswick residents say their packages have been mishandled by the large carrier.
Purolator hasn’t provided answers as to why the package hasn’t been delivered, but told CBC News it relies on Canada Post for last-mile delivery in some areas. (Brent Lewin/Bloomberg)
However, Reid says her package is still unaccounted for, four weeks after Canada’s industrial relations board ordered Canada Post employees back to work.
In an email to CBC News, Canada Post said they’re processing and delivering packages as they arrive.
“Our dedication is to supply within 3 to 5 days from when we obtain it, depending upon the remote locations and weather condition effect,” the statement said.
Reid believes Purolator should be held responsible.
“We still do not have our bundles, and it does not feel like anything’s moving,” she said. “People are getting Purolator bundles currently from what I recognize, or what I’ve listened to around the neighborhood, yet they’re all points that were purchased, you understand, given that the strike finished. So I do not understand why Purolator hasn’t removed this stockpile.”
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