Aussie visitors are being advised to constantly do substantial research study prior to scheduling holiday accommodation in Bali after a traveler unconsciously paid to remain in a partly “abandoned hotel” when she believed she would certainly prevailed on a deluxe hotel.
The visitor lately saw the New Kuta Hotel in Uluwatu and photos of the resort online showed up “absolutely stunning”, showcasing a hand tree heaven with exterior lounge locations and a big public swimming pool. However, when she got here, the fact could not have actually been additionally from her assumptions.
“It’s just an absolute mess,” she created. “We went down other hallways, and we could just see doors bashed in. And we had a look inside, the rooms were completely trashed. It looks awful. [We] went to the swimming pool [and ] it’s completely green and horrible.”
Footage reveals the holiday accommodation in full chaos, with plants thick, wall surfaces and health club devices harmed and the water from the faucets appearing a browny-green colour.
“The last minute deal was actually such a bargain, but I guess now we know why,” she claimed, discussing that while the resort was still in operation it was absolutely nothing like she anticipated and numerous areas were totally deserted.
The visitor later on obtained a complete reimbursement for her reservation.
Hotel apologised, claimed it’s attempting to ‘get better’ after COVID
New Kuta Hotel informed Yahoo News the resort is presently being refurbished however the spaces available to visitors remain in “good condition”.
“The rooms that are sold to guests are rooms that we have renovated… which is 70 rooms out of a total of 265 rooms that we have,” the agent claimed, including the water concern is presently being assessed as “new piles have been installed” lately.
“We apologise for what happened [to the tourist]… we were previously closed due to COVID but we are currently trying to bounce back. Once again we apologise for what has happened, we will try to serve our guests the best service.”
A representative fromBooking com– among the a number of systems detailing the resort online– claimed they have actually shut the resort’s account till more notification.
“We are sorry to hear about this traveller’s unfortunate experience at the hotel,” the agent claimed.
“At Booking.com, all our accommodation providers are responsible for the information and photos that they upload to our platform. Our local teams work closely with them to ensure all information they choose to list is accurate, which is an ongoing process. In the very rare instance we detect or are alerted to any potential misrepresentations, we immediately investigate, and if necessary, work with the property to correct any issues to help ensure accurate expectations are set for travellers.
“This building is presently going through restorations, which has actually not been highlighted on their listing, and we have actually shut them on our system till this vital info is included.”
Aussies urged to question ‘too good’ Bali accommodation deals
Aussies have been warned not to get caught up in the “dreaming aspect of trip planning” and, while looking online at cheap deals or on social media for inspiration is a great place to start, going through a travel agent is the best way to avoid being scammed.
“We always say if it’s too good to be true, it probably is,” Dean Long, CEO of Australian Travel Industry Association told Yahoo News. “There is always a need to make sure that you’re doing your best quality assurance checks.”
Long said there are a few ways Aussies can safeguard themselves from being scammed:
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Use a travel professional for any bookings. All accommodation, transport and activities go through thorough validation checks when booked through agencies.
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Pay with your debit or credit card such as Visa, MasterCard and American Express. Each hold protections if the product isn’t up to purpose.
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Get travel insurance. Depending on the policy, travellers may have emergency cover if they have nowhere to stay or have been scammed.
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