Telstra has impaired external-facing accessibility to a data source utilized by some business and wholesale consumers to take care of network setups and use, with it currently unattainable for a week.
The CustData – client information – self-service website was removed of what iTnews comprehends is unexpected job.
The specific nature of the problem can not be confirmed by iTnews
It’s comprehended that CustData continues to be inside easily accessible to Telstra team, however exterior accessibility has actually been removed.
Accessing the web page generates a “www.telstra.net refused to connect” mistake.
There is presently no ETA for accessibility to be renewed, with consumers needing to go after any kind of modifications – such as to DNS setups – by logging an assistance ticket via a various device, Telstra Connect, or by calling a number.
“Last week, we took the CustData database offline to make updates to the system,” a Telstra speaker informed iTnews.
“While we do not yet have actually a validated timeline for conclusion, we’ll remain to connect with pertinent consumers to maintain them notified on progression.
“To support customers while this work is underway, we have a dedicated team that can support any service changes required until full customer access is restored.”
CustData is promoted [pdf] as a “secure account information and management portal” that can be utilized to “configure and test services, view outage reports and log faults, [access] comprehensive service performance reporting tools, check monthly usage reports [and] manage usage threshold alerts.”
The Telstra literary works keeps in mind that “CustData could provide first evidence of a denial of service (DoS) attack, mail relay issue, open proxy issue, virus activity or poor network configuration.”
The telco’s speaker stated that influenced business consumers need to make use of Telstra Connect “to lodge a support request” while wholesale consumers need to call 1300 897 378 to have modifications to their solutions made by hand.
Some managers are comprehended to have actually postponed much more intricate modifications to their settings while CustData continues to be unattainable.
